Stitched to order Delivered across all 7 emirates Secure checkout by Stripe

Legal

Terms of order

The plain-language terms that apply when you place an order with Lovemate Customs.

Last updated · 18 October 2026

These terms apply when you place an order with Lovemate Customs. They are written to be plain and short. By placing an order, you accept them.

About the seller

Lovemate Customs is a sole proprietorship operated by ZAK General Trading LLC, based in United Arab Emirates.

What I make

A made-to-order textile keepsake: a handwritten note, Pictures of your loved ones (yours or someone else's that you supply) stitched onto a canvas in red thread. Pieces are available in 2 sizes.

Each piece is stitched to order. I aim to get as close to your handwriting or image as possible, but stitching onto canvas is not a print or an exact copy. Small deviations from the original are a natural part of the process and are not considered a fault.

How an order works

  1. You pick your region and either pay through the Stripe checkout link on the website or choose cash on delivery.
  2. You send me a clear photo or scan of the note via Instagram DM or email.
  3. I confirm whether the handwriting or photo will work.
  4. I make the keepsake. Production timing depends on current order volume; the order page indicates which month I am currently booking.
  5. The keepsake ships to the address you provided at checkout.

Price and payment

The price is AED 150 per piece, and delivery within the UAE is included. Payment is processed by Stripe. I do not see or store your card details.

Cash on delivery is also available. It adds AED 20 to the order, and you pay the full amount in cash when your keepsake is delivered.

Shipping

Delivery within the UAE is included in the price.

I am not responsible for delays caused by carriers or customs.

For orders shipped to the USA, import duties are prepaid by me, so there is nothing extra to pay on arrival.

For orders to Europe, the UK, US and the rest of the world, your country may charge import VAT or duties when the parcel arrives. These charges are set by your local customs authority, are outside my control, and are the buyer's responsibility.

Sales are final

Because each piece is custom-made from the note you supply, there is no general right to cancel or return the order once it has been placed.

This does not affect your rights if the item arrives damaged, faulty, or not as described.

If the photo you provide is not suitable for stitching and we cannot agree on an alternative, you will receive a full refund.

If your piece arrives damaged or with a workmanship issue, please DM or email me within 14 days of delivery with a photo. I will repair, remake, or refund the piece, whichever is appropriate.

Loss or damage in transit

If your parcel is lost or damaged in transit, contact me as soon as possible and I will work with the carrier to resolve it.

Updates

If these terms change, the date at the top will be updated.